Shipping & Returns
Shipping
All Soulland orders are shipped with UPS, DHL, GLS, or FedEx.
You’ll receive a tracking number by email once your order ships.
Dispatch
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Orders placed Mon–Fri before 13:00 (1 pm) CET ship the same day. 
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Orders are not shipped on weekends or public holidays. 
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Delays may occur during sales, busy periods, public holidays, or severe weather. 
Delivery Times
Customs & Remote Areas
Questions?
Email us at webshop@soulland.com.
Shipping Rates
Domestic (Denmark): from 45 DKK
International (by zone):
| Zone | From (EUR / USD / GBP) | Countries | 
| Group 1 | €12 / $13 / £11 | Ireland, France, Austria, Czechia, Finland, Italy, Poland, Portugal, Spain, Sweden | 
| Group 2 | €15 / $16 / £14 | Bulgaria, Estonia, Greece, Hungary, Switzerland | 
| Group 3 | €35 / $39 / £35 | Australia, Bahrain, Canada, China, Croatia, Cyprus, Faroe Islands, Greenland, Hong Kong, India, Israel, Japan, Kuwait, Latvia, Luxembourg, Mexico, Monaco, New Zealand, Norway, Qatar, South Africa, South Korea, Taiwan, Turkey, UAE, USA | 
 
 
Exact rates are shown at checkout. Any applicable duties/taxes are determined by your local customs office.
Returns
Changed your mind? No problem — you can return items by following the steps below.
Before You Return
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Items must be in perfect condition: unused, in original packaging, with tags attached. 
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Hats and caps must be returned in a box (to avoid being squashed). 
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We reserve the right to refuse returns that don’t meet these criteria. 
How to Return
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Place the product in a shipping box or protective bag (hats/caps in a box). 
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Enclose the original sales receipt. 
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Include the return note. If you didn’t receive one, add a note with name, email, and order number. 
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Ship to: Textile Logistics
 ATT: Soulland
 Transportcenter allé 4–10
 7400 Herning
 Denmark
 Please note: we don’t accept deliveries to access points. 
Exchanges
Refunds
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Refunds are issued to the original payment method. 
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Please allow up to 14 days for us to process your return after receipt. 
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You’ll receive a return confirmation email once completed. 
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The return and financial responsibility are yours until the package reaches Soulland and you have a delivery confirmation. 
Need help?
Shipping & returns support: webshop@soulland.com
Quick FAQs
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When will my order ship?
 Orders placed before 13:00 CET (Mon–Fri) ship the same day.
 
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Can I change/cancel my order?
 Contact webshop@soulland.com as soon as possible — we’ll do our best before dispatch.
 
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Do you deliver to access points?
 No — returns must be sent directly to the address above.