Shipping & Returns

Shipping & Returns

Shipping

All Soulland orders are shipped with UPS, DHL, GLS, or FedEx.
You’ll receive a tracking number by email once your order ships.

Dispatch

  • Orders placed Mon–Fri before 13:00 (1 pm) CET ship the same day.

  • Orders are not shipped on weekends or public holidays.

  • Delays may occur during sales, busy periods, public holidays, or severe weather.

Delivery Times

  • Europe: 3–5 working days

  • Rest of world: 6–12 working days

  • International orders usually arrive within 1–10 days from your shipping confirmation (varies by destination and customs).

Customs & Remote Areas

  • Additional transit time may occur for offshore islands.

  • Soulland cannot accept responsibility for delays caused by Customs.

Questions?
Email us at webshop@soulland.com.

Shipping Rates

Domestic (Denmark): from 45 DKK

International (by zone):

Zone From (EUR / USD / GBP) Countries
Group 1 €12 / $13 / £11 Ireland, France, Austria, Czechia, Finland, Italy, Poland, Portugal, Spain, Sweden
Group 2 €15 / $16 / £14 Bulgaria, Estonia, Greece, Hungary, Switzerland
Group 3 €35 / $39 / £35 Australia, Bahrain, Canada, China, Croatia, Cyprus, Faroe Islands, Greenland, Hong Kong, India, Israel, Japan, Kuwait, Latvia, Luxembourg, Mexico, Monaco, New Zealand, Norway, Qatar, South Africa, South Korea, Taiwan, Turkey, UAE, USA

Exact rates are shown at checkout. Any applicable duties/taxes are determined by your local customs office.

Returns

Changed your mind? No problem — you can return items by following the steps below.

Before You Return

  • Items must be in perfect condition: unused, in original packaging, with tags attached.

  • Hats and caps must be returned in a box (to avoid being squashed).

  • We reserve the right to refuse returns that don’t meet these criteria.

How to Return

  1. Place the product in a shipping box or protective bag (hats/caps in a box).

  2. Enclose the original sales receipt.

  3. Include the return note. If you didn’t receive one, add a note with name, email, and order number.

  4. Ship to:

    Textile Logistics
    ATT: Soulland
    Transportcenter allé 4–10
    7400 Herning
    Denmark

    Please note: we don’t accept deliveries to access points.

Exchanges

  • Please place a new order for the item you want instead. We’ll refund the original once processed.

Refunds

  • Refunds are issued to the original payment method.

  • Please allow up to 14 days for us to process your return after receipt.

  • You’ll receive a return confirmation email once completed.

  • The return and financial responsibility are yours until the package reaches Soulland and you have a delivery confirmation.

Need help?
Shipping & returns support: webshop@soulland.com

Quick FAQs

  • When will my order ship?
    Orders placed before 13:00 CET (Mon–Fri) ship the same day.

  • Can I change/cancel my order?
    Contact webshop@soulland.com as soon as possible — we’ll do our best before dispatch.

  • Do you deliver to access points?
    No — returns must be sent directly to the address above.