If you change your mind about an item please follow these instructions:
- Place the product in a shipping box or plastic bag. Hats and caps must be returned in a box so they do not get squashed out of shape.
- Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these criteria:
Enclose the original sales receipt to the product.
Send the package to:
Textile Logistics
Att SOULLAND RETURN
Thrigesvej 27
7430 Ikast
Denmark
Please note that we don’t accept shipping to access points.
Remember to fill out the return note. If you didn’t receive one, please add a note with name, email and order number
The return and financial responsibility are yours until it reaches Soulland and it is confirmed by a delivery confirmation. Please place a new order if you want to exchange an item.
We’ll process your refund by the same method you used to pay with. Please note that it can take up to 14 days for us to complete your return. Once we have processed the return you will receive a return confirmation email.
All enquiries regarding shipping or returns please contact webshop@soulland.com.
