Customer care
Last updated: October 2026
This privacy policy explains how Soulland (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website, place an order, or otherwise interact with us.
Soulland is the data controller for the personal data described in this policy. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection law.
We never sell your personal data. We share it only with trusted partners who help us run our business, and only to the extent necessary:
All partners process your data under data processing agreements and are not permitted to use it for their own purposes.
We use cookies and similar technologies to make our website work, remember your cart and preferences, and understand how visitors use our website.
Strictly necessary cookies are always active. Analytics and marketing cookies are only set with your consent, which you can change at any time through the cookie settings on our website or in your browser.
Some of our service providers are located outside the European Economic Area. When your data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses or an adequacy decision.
Under the GDPR, you have the right to:
To exercise your rights, contact us using the details below. We will respond within one month.
We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. All payment and personal information is transmitted over encrypted connections.
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.
We may update this privacy policy from time to time. The latest version will always be available on this page, with the date of the most recent update shown at the top.
If you have any questions about this policy or how we handle your personal data, please contact us.
Right to complain
If you are not satisfied with how we process your personal data, you can lodge a complaint with the Danish Data Protection Agency (Datatilsynet).
datatilsynet.dk