Shipping & Returns
Shipping
All Soulland orders are shipped with UPS, DHL, GLS, or FedEx.
You’ll receive a tracking number by email once your order ships.
Dispatch
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Orders placed Mon–Fri before 13:00 (1 pm) CET ship the same day.
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Orders are not shipped on weekends or public holidays.
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Delays may occur during sales, busy periods, public holidays, or severe weather.
Delivery Times
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Europe: 3–5 working days
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Rest of world: 6–12 working days
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International orders usually arrive within 1–10 days from your shipping confirmation (varies by destination and customs).
Customs & Remote Areas
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Additional transit time may occur for offshore islands.
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Soulland cannot accept responsibility for delays caused by Customs.
Questions?
Email us at webshop@soulland.com.
Shipping Rates
Domestic (Denmark): from 45 DKK
International (by zone):
| Zone | From (EUR / USD / GBP) | Countries |
|---|---|---|
| Group 1 | €12 / $13 / £11 | Ireland, France, Austria, Czechia, Finland, Italy, Poland, Portugal, Spain, Sweden |
| Group 2 | €15 / $16 / £14 | Bulgaria, Estonia, Greece, Hungary, Switzerland |
| Group 3 | €35 / $39 / £35 | Australia, Bahrain, Canada, China, Croatia, Cyprus, Faroe Islands, Greenland, Hong Kong, India, Israel, Japan, Kuwait, Latvia, Luxembourg, Mexico, Monaco, New Zealand, Norway, Qatar, South Africa, South Korea, Taiwan, Turkey, UAE, USA |
Exact rates are shown at checkout. Any applicable duties/taxes are determined by your local customs office.
Returns
Changed your mind? No problem — you can return items by following the steps below.
Before You Return
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Items must be in perfect condition: unused, in original packaging, with tags attached.
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Hats and caps must be returned in a box (to avoid being squashed).
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We reserve the right to refuse returns that don’t meet these criteria.
How to Return
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Place the product in a shipping box or protective bag (hats/caps in a box).
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Enclose the original sales receipt.
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Include the return note. If you didn’t receive one, add a note with name, email, and order number.
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Ship to:
Textile Logistics
ATT: Soulland
Transportcenter allé 4–10
7400 Herning
DenmarkPlease note: we don’t accept deliveries to access points.
Exchanges
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Please place a new order for the item you want instead. We’ll refund the original once processed.
Refunds
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Refunds are issued to the original payment method.
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Please allow up to 14 days for us to process your return after receipt.
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You’ll receive a return confirmation email once completed.
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The return and financial responsibility are yours until the package reaches Soulland and you have a delivery confirmation.
Need help?
Shipping & returns support: webshop@soulland.com
Quick FAQs
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When will my order ship?
Orders placed before 13:00 CET (Mon–Fri) ship the same day. -
Can I change/cancel my order?
Contact webshop@soulland.com as soon as possible — we’ll do our best before dispatch. -
Do you deliver to access points?
No — returns must be sent directly to the address above.