Shipping & Returns

Shipping

All Soulland orders are shipped with UPS, DHL, GLS, or FedEx.
You’ll receive a tracking number by email once your order ships.

Dispatch

• Orders placed Mon–Fri before 13:00 (1 pm) CET ship the same day.

• Orders are not shipped on weekends or public holidays.

• Delays may occur during sales, busy periods, public holidays, or severe weather.

Delivery Times

• Europe: 3–5 working days

• Rest of world: 6–12 working days

• International orders usually arrive within 1–10 days from your shipping confirmation (varies by destination and customs).

Customs & Remote Areas

• Additional transit time may occur for offshore islands.

• Soulland cannot accept responsibility for delays caused by Customs.

Questions?
Email us at webshop@soulland.com.

Shipping Rates

Domestic (Denmark): from 45 DKK

International (by zone):

Exact rates are shown at checkout. Any applicable duties/taxes are determined by your local customs office.

Returns

Changed your mind? No problem — you can return items by following the steps below.

Before You Return

• Items must be in perfect condition: unused, in original packaging, with tags attached.

• Hats and caps must be returned in a box (to avoid being squashed).

• We reserve the right to refuse returns that don’t meet these criteria.

How to Return

1. Place the product in a shipping box or protective bag (hats/caps in a box).

2. Enclose the original sales receipt.

3. Include the return note. If you didn’t receive one, add a note with name, email, and order number.

4. Ship to:

   Textile Logistics
   ATT: Soulland
   Transportcenter allé 4–10
   7400 Herning
   Denmark

   Please note: we don’t accept deliveries to access points.

Exchanges

• Please place a new order for the item you want instead. We’ll refund the original once processed.

Refunds

• Refunds are issued to the original payment method.

• Please allow up to 14 days for us to process your return after receipt.

• You’ll receive a return confirmation email once completed.

• The return and financial responsibility are yours until the package reaches Soulland and you have a delivery confirmation.

Need help?
Shipping & returns support: webshop@soulland.com

Quick FAQs

• When will my order ship?
  Orders placed before 13:00 CET (Mon–Fri) ship the same day.

• Can I change/cancel my order?
  Contact webshop@soulland.com as soon as possible — we’ll do our best before dispatch.

• Do you deliver to access points?
  No — returns must be sent directly to the address above.